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View Full Version : Xbox 360 failure rate may be as high as 33%



Scatman
07-03-2007, 04:23 PM
Anecdotal evidence suggests the Xbox 360 failure rate may be as high as one in every three machines according to retailers.

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"After contacting several retailers from various regions in North America, the responses were unanimous: the Xbox 360 is the least reliable gaming console in recent history," reports Daily Tech (http://www.dailytech.com/Retailers+Estimate+Xbox+360+Failure+Rate+High+as+33+Percent/article7892.htm) after polling several retailers on 360 failure rates including EB Games, GameStop, and Best Buy.
"The real number [of Xbox 360 failure rates] is between 30 to 33 percent," said one former EB Games employee. An anonymous Best Buy employee said the failure rate for the console was "between a quarter to a third" of all units sold. A different yet current EB Games employee told GamePro the failure rate was 1 in 4 at their store.
Many stores have revised their policies in addition to increasing the price of in-store warranties "solely due to the failure rate of the Xbox 360" says Daily Tech. In addition, the report states that EB Games nearly doubled the price of its one-year, over-the-counter warranty.
By comparison, one retailer said the single store failure rate of PS3s was less than one per cent and conceded that "in the hundreds of Wii units sold at that location thus far, zero have come back as defective."
Microsoft has said before that its Xbox 360 failure rate is "well within industry standards" of 3-5%, but decline to disclose (http://blogs.mercurynews.com/aei/2007/05/peter_moore_interview_part_three_answers_to_readers_questions.html) the actual number even in light of recent media and consumer scrutiny.
Just last week one UK-based repair company refused to continue (http://gamepro.com/news.cfm?article_id=119128) fixing faulty Xbox 360s due to the high number of machines coming in which rendered excessive losses for the company.


this sucks.....ms really needs to fix these things....its crazy theyve let it go for soo long.

Motion
07-03-2007, 04:27 PM
Ouch, thats not good at all.

theghost
07-03-2007, 04:28 PM
So far so good with mine....i will be keeping my fingers crossed

The Confessor
07-03-2007, 04:33 PM
this sucks.....ms really needs to fix these things....its crazy theyve let it go for soo long.


Yeah, like opposed to Windows, which for the first 3 generations was nothing more than band-aid after ineffective band-aid to fix an operating system (Windows 95) that never should have made it past the beta testing in the first place...:wink:

That being said, my game-cube has finally given up (I know) but it was regularly abused and mis-treated. I was heavily conemplationg 360 over PS3...time to re-think things I think...:fire:

Majpain
07-03-2007, 04:36 PM
I was one of the unlucky 33% :(

Just get the warranty and they will replace it for free. Not really that a big deal, they still got the best titles out.

The Confessor
07-03-2007, 04:39 PM
I was one of the unlucky 33% :(

Just get the warranty and they will replace it for free. Not really that a big deal, they still got the best titles out.

How many times will they replace it?

And then there are these two gems....


Many stores have revised their policies in addition to increasing the price of in-store warranties "solely due to the failure rate of the Xbox 360" says Daily Tech. In addition, the report states that EB Games nearly doubled the price of its one-year, over-the-counter warranty.




Just last week one UK-based repair company refused to continue (http://gamepro.com/news.cfm?article_id=119128) fixing faulty Xbox 360s due to the high number of machines coming in which rendered excessive losses for the company.



This all is making me a bit weary....

Stitches
07-03-2007, 04:45 PM
My 1st one died like just under 11 months from purchase. I'm holding out hope for this one. I had the warranty with Gamestop, and it was a quick exchange once my warranty was verified(since I lost my reciept). So I was very happy overall with their warranty.

Majpain
07-03-2007, 05:07 PM
They will replace it no matter what while your under warranty.

Deus Ex Dolphin
07-03-2007, 08:19 PM
I'm not buying into those numbers, but certainly the 360 failure rate is too high.

On the positive side, you get a one year warranty from MS. Odds are good your system, if bad, will die before that year ends.

Mine has been fine since December 05, and there are too many great games, along with Xbox Live, to even think about being without a 360 system. Besides, I like my football games at 60 fps! :D

playmaker1
07-03-2007, 08:48 PM
I'v had no problems. I'v had mine for a year and a half.

Phin-o-rama
07-03-2007, 09:10 PM
no problems here but i will say that

A - the failure rate is indeed too high

B - M$ is more of a software company than a hardware company, and that is no secret.

regardless, it's ashame so many people have problems with the machine.

VT Dolphan
07-03-2007, 09:14 PM
I got the three red lights about a year after I bought mine. They replaced it free of charge, and relatively quickly I must say. Works fine ever since and is now a lot quieter than it used to be.

Skeet84
07-03-2007, 10:17 PM
There are alot that go down, But its not a big deal cause you can take them back.

Despacio
07-03-2007, 10:35 PM
Mine almost made it for a year, but then I downloaded the Guitar Hero II patch and it went bonkers. It kept turning itself back on after I turned it off, and none of my controllers would sync up whatsoever all of a sudden.

TheMageGandalf
07-04-2007, 03:39 PM
So far so good on mine and Ive had it for .......about a year and 3 months now?

Scatman
07-04-2007, 04:14 PM
Mine almost made it for a year, but then I downloaded the Guitar Hero II patch and it went bonkers. It kept turning itself back on after I turned it off, and none of my controllers would sync up whatsoever all of a sudden.

too me thats the problem itself with buying a warranty.... cause its not only hardware problems it can come with... it can be affected by those patches.... too me a company should back its product up...and thats the only thing so far i dont like about 360, its there customer support...it blows.

Dol-Fan Dupree
07-04-2007, 04:58 PM
I thought the story was the fact that one of their factories messed up and a huge batch of the failures were from that factory.

The failure rate is beyond ridiculous, however M$ did extend their warranty for a year. So they are not leaving everyone high and dry.

Even if it isn't 1 in 4, the 1 in 10 figure that seems to be at least the reality is still way to high.

Scatman
07-04-2007, 08:08 PM
yea...but they give you the biggest work around wen you try and get it repaired.... mine took about 4 weeks to get in and back it was redicuoloussssss

Dol-Fan Dupree
07-05-2007, 06:32 PM
http://www.gamespot.com/news/6173633.html?action=convert&om_clk=latestnews&tag=latestnews;title;

Microsoft now giving a 3 year warrenty

Stitches
07-05-2007, 06:36 PM
http://www.gamespot.com/news/6173633.html?action=convert&om_clk=latestnews&tag=latestnews;title;

Microsoft now giving a 3 year warrenty

Wish I would have known that before I exchanged my last system out, since I bought a warranty. :( Oh well.

PhinzN703
07-06-2007, 10:32 AM
I won't jinx myself in this thread. I won't I won't I won't

The Confessor
07-06-2007, 10:40 AM
Me thinks its a good time to buy a POS3 or a Wii


http://www.foxnews.com/story/0,2933,288313,00.html


I dont think anything good is going to come of this...

How much are POS3's running again?