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View Full Version : xbox repairs cost ms $1B



AirMarino83
07-05-2007, 08:37 PM
link (http://money.cnn.com/2007/07/05/technology/microsoft_charge.reut/index.htm?cnn=yes)

thats crazy money even for a huge corporation. but hey, if they didnt have the problems, they wouldnt need to fix the damn machines/lose money.

aquaman54
07-05-2007, 09:37 PM
At least they're stepping up to the plate,and taking care of their customers.Hats off to them.....I mean,c'mon,they're extending the warranties 3 years from date of purchase.It does suck that they're having problems,but Microsoft believes they have isolated the problems,and are working on them.Their 3 year extension though,is a GREAT tribute to the customer service department....IMO!

Medieval954
07-05-2007, 10:06 PM
This is why I buy my consoles at Costco. :wink:

Anyway, this is a great move by Microsoft. There is a design flaw with the Xbox 360 with the x-clamps inside the the console that causes the "3 red rings of death" when overheated. Though this does nothing to fix the flaw, it is nice of them to admit it and extend the warranty to 3 full years.

Phin-o-rama
07-05-2007, 10:33 PM
booya ....no worries for another 2 years for me!

thanks M$!!

dolphan117
07-05-2007, 10:44 PM
Wow, that basically means if you buy a 360 you don't have to pay for an extended warranty right?

Deus Ex Dolphin
07-05-2007, 11:51 PM
Wow, that basically means if you buy a 360 you don't have to pay for an extended warranty right?

Yeah, why worry? I've got another 18 months under warranty now. :D While a lot of money for MS, they STILL expect to make a profit on the Xbox 360 next year.

Combine this news with the PS3 price drop, which MS should match, and you can go grab a 360 Premium for $299 soon! Elite will probably be $399. Or a $199 Core for you cheap gamers. :tantrum:



:D

freitas731
07-06-2007, 01:22 AM
This is why I buy my consoles at Costco. :wink:

Anyway, this is a great move by Microsoft. There is a design flaw with the Xbox 360 with the x-clamps inside the the console that causes the "3 red rings of death" when overheated. Though this does nothing to fix the flaw, it is nice of them to admit it and extend the warranty to 3 full years.

I believe MS has fixed the flaw according to this letter by Peter Moore of MS:

Open Letter From Peter Moore

To our Xbox Community:
You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job.
Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.
The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously.
We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.
We are also implementing some important policy changes intended to keep you in the game, worry-free.
As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.
If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.
This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days.
I want to thank you, on behalf of all us at Microsoft, for your loyalty.





Thank You God cause my Xbox 360 just broke with the 3 red lights and i didnt have the warranty

Phin-o-rama
07-06-2007, 08:48 AM
wow....REIMBURSE???

M$ ftmfw

Stitches
07-06-2007, 09:10 AM
wow....REIMBURSE???

M$ ftmfw

I wonder if that covers me buying an extended warranty(twice)?