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View Full Version : Computer help---spyware



ih8brady
02-05-2009, 08:10 PM
Hey, I have a problem with my computer and thought maybe somebody here might know how to solve problems like this.

So, I was using Modzila as I surfed the net today and then a pop-up ad for a fake anti-virus program called Spyware popped up and I went to close the window knowing it was spam but then it suddenly started downloading the program when I clicked the X on the pop-up ad. It is now on my computer all the time and it somehow comes back up even after I delete and, supposedly, uninstall it. Is there some trick to remove it or a removal program to get rid of it or should I bring my PC to a computer repairman or what?


BTW, this is a shared PC and both users have been infected by the virus.

I'd really appreciate some advice if you know anything about this.

LouPhinFan
02-05-2009, 08:45 PM
Download the free version of Malwarebyte's Anti-malware. Its the best out there to get rid of unwanted adware, malware, and even some ad-viruses that your regular anti-virus won't detect, or can't remove. You probably have the same malware that I had awhile back, which is a version of the Vundo trojan malware virus. It makes fake anti-virus ads pop up and slows your machine down to a crawl. Anti-virus programs won't fix it. But the free version in the link below will fix it.

http://www.malwarebytes.org/mbam.php

Dolphan7
02-06-2009, 01:16 AM
:breakpc:

Layfield
02-06-2009, 01:39 AM
If you are using a windows you ran "Restore" your computer to a date prior to having the virus.

Tetragrammaton
02-06-2009, 02:05 AM
Listen to Lou. That is malware, but do not fret. It is just a way to get you to buy a product, so you won't be harmed as long as you download the anti-malware Lou cited.

Did you download a video codec recently? A week ago, I removed it from my father's laptop, desktop, and work computer. He downloaded a Windows Media Player on all three, and my investigation led me to believe it was in that.

LouPhinFan
02-06-2009, 08:24 AM
If you are using a windows you ran "Restore" your computer to a date prior to having the virus.

This will work as well, unless you haven't created a restore point in a long time. And then you might loose a bunch of files and apps that you have created/downloaded since the restore point was created.

LouPhinFan
02-06-2009, 08:31 AM
Listen to Lou. That is malware, but do not fret. It is just a way to get you to buy a product, so you won't be harmed as long as you download the anti-malware Lou cited.

Did you download a video codec recently? A week ago, I removed it from my father's laptop, desktop, and work computer. He downloaded a Windows Media Player on all three, and my investigation led me to believe it was in that.

If he got Windows Media Player from Microsoft's site then it probably wasn't in that. If he downloaded a codec from another site in order to play certain video file types in Media Player, then it probably was in that.

Mal-ware is pretty much the most annoying thing on the internet. Now a days you have to try pretty hard to get an actual full blown malicious virus on your computer, but malware and adware are much easier to get.

Dolfan3773
02-08-2009, 10:03 PM
www.trendmicro.com (http://www.trendmicro.com)

that has a free scan as well

Nublar7
02-08-2009, 11:02 PM
I had the same thing happen to my computer a few weeks ago. It was called Spyguard 2008 and it kept downloading itself. My Panda virus actually kept shutting my computer down to prevent it from taking over. It installs itself in one of your drives and it is very difficult to get rid of. On my computer it actually deleted the ability to "restore" my computer to an earlier date.

I had to take it to a computer specialist to dump the computer(he luckily was able to save everything from my computer). It was a pain.

ih8brady
02-09-2009, 01:27 AM
Thanks everyone. Lou, is the dowload simply a scanner. I ran it and it said over 200 files were infected but my computer never stays on long enough to finish a complete scan. Would a complete scan then neutralize the infection or does further action need to be taken.


I had the same thing happen to my computer a few weeks ago. It was called Spyguard 2008 and it kept downloading itself. My Panda virus actually kept shutting my computer down to prevent it from taking over. It installs itself in one of your drives and it is very difficult to get rid of. On my computer it actually deleted the ability to "restore" my computer to an earlier date.

I had to take it to a computer specialist to dump the computer(he luckily was able to save everything from my computer). It was a pain.


That's the one. Sorry to hear that. It has been reinstalling itself when I initially tried to uninstall it. By dumping, do you mean he threw away the computer or is that a computer term(sorry, computers aren't my specialty).

Alien
02-09-2009, 11:49 AM
Something similar happened with my MAC... a thing popped up and I tried to just close the window and then it started downloading, I just forced quit as fast as I could on firefox and chose not to continue the session. I doubt it would have done anything to my Mac but you never know if maybe it could be effective with those too. I really,really hate computer viruses. My older computer had to be wiped clean and started over because of them. Why do people sit around in their basements making these things to cause pain and suffering ?!

LouPhinFan
02-09-2009, 12:53 PM
Thanks everyone. Lou, is the dowload simply a scanner. I ran it and it said over 200 files were infected but my computer never stays on long enough to finish a complete scan. Would a complete scan then neutralize the infection or does further action need to be taken.


It scans and when that's done, it displays a list and you can choose to delete the files. It will then tell you to restart your computer.

If the computer is having trouble staying on, try rebooting the computer into "Safe Mode" by pressing and holding "F8" during the boot up process. Choose "Safe Mode" from the bootup menu. I'm assuming you're using Windows XP. That will boot your computer with the minimal drivers it needs to run. You can then run the scan.

Nublar7
02-09-2009, 07:48 PM
Thanks everyone. Lou, is the dowload simply a scanner. I ran it and it said over 200 files were infected but my computer never stays on long enough to finish a complete scan. Would a complete scan then neutralize the infection or does further action need to be taken.




That's the one. Sorry to hear that. It has been reinstalling itself when I initially tried to uninstall it. By dumping, do you mean he threw away the computer or is that a computer term(sorry, computers aren't my specialty).You won't have throw your computer away, you just need someone to clean it out. It is possible they may have to re-install your drives. Depending on where the virus hit, you may lose some information, but you should be able to save most of it. Basically what will happen is you will still have all your documents(Word, Excel) your photos, videos. However, all the programs you download over time(like Skype, Quicktime, Flash) will have to be re-downloaded.

I strongly suggest you take it to a computer specialist. I know a few things about computers, but even this was beyond me. This virus digs WAY deep into your computer. You can go to the Add/Remove programs section of your computer, remove the Spyguard, and then a minute later, it re-installs itself and starts the download.

This virus seems to be one people are getting a lot lately. I know of two people I work with that got this virus and had to "dump" their computers in the past month. Also, my brother's work had their entire system shut down because of this same virus.

Don't try little tricks or keep working on it yourself. Go to a professional and get it fixed. The longer you wait, the worse the damage it could create.

ih8brady
02-09-2009, 07:58 PM
You won't have throw your computer away, you just need someone to clean it out. It is possible they may have to re-install your drives. Depending on where the virus hit, you may lose some information, but you should be able to save most of it. Basically what will happen is you will still have all your documents(Word, Excel) your photos, videos. However, all the programs you download over time(like Skype, Quicktime, Flash) will have to be re-downloaded.

I strongly suggest you take it to a computer specialist. I know a few things about computers, but even this was beyond me. This virus digs WAY deep into your computer. You can go to the Add/Remove programs section of your computer, remove the Spyguard, and then a minute later, it re-installs itself and starts the download.

This virus seems to be one people are getting a lot lately. I know of two people I work with that got this virus and had to "dump" their computers in the past month. Also, my brother's work had their entire system shut down because of this same virus.

Don't try little tricks or keep working on it yourself. Go to a professional and get it fixed. The longer you wait, the worse the damage it could create.


I'll just do that, this seems to be more than just a regular bug. :oops: I do have an old computer I could use in the mean time, I just have to get it out and ready.


And what's the deal with these things, though? Are they spam trying to trick people into buying something or just a virus to disrupt computers?

Nublar7
02-09-2009, 08:11 PM
I'll just do that, this seems to be more than just a regular bug. :oops: I do have an old computer I could use in the mean time, I just have to get it out and ready.


And what's the deal with these things, though? Are they spam trying to trick people into buying something or just a virus to disrupt computers?This particular one I think is mostly trying to get you to "buy" the fake program. Spyguard is telling you it is a free trial, runs a fake scan of your computer then gives you fake scan results. It will tell you that you have a lot of viruses and recommends you buy the full version. If you buy the full version, they now have your credit card information.

Finfang
02-11-2009, 11:29 PM
If you are using a windows you ran "Restore" your computer to a date prior to having the virus.

Restoring your computer to an earlier point is a huge misconception when it comes to removing virus issues. It doesn't do the trick.

You will have to chase it down physically (there are plenty of tools out there to aid you in the process but it can be grueling for the untrained) or wipe the drive and reformat.

ih8brady
02-12-2009, 05:32 AM
Apparently such scams tricked over a trillion dollars out of the American people, collectively. :(



http://tech.yahoo.com/blogs/null/120939