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View Full Version : VIP Renewal mix up



Hellweed
05-03-2010, 09:27 AM
I just got a $36 charge from keebali for VIP subscription, but my VIP is now shut off. I also see that the new rate is $18.75. What are my next steps to get a refund and to get VIP switched back on?

Thanks

Wildbill3
05-03-2010, 10:25 AM
I just got a $36 charge from keebali for VIP subscription, but my VIP is now shut off. I also see that the new rate is $18.75. What are my next steps to get a refund and to get VIP switched back on?

ThanksI went ahead and upped your sub to 2 years, (18.75x2 = 37.50) and at that rate you're getting a bit of a discount. Thanks for your support!:thanks:

Hellweed
04-24-2011, 05:41 PM
Hello again. I just got another $36 charge for the VIP. Seems the 2 years from last year didn't stick, and its still pulling at the wrong rate. Any ideas on how to get this straitened out going forward?

Thanks for the help

Wildbill3
04-25-2011, 04:28 PM
Hello again. I just got another $36 charge for the VIP. Seems the 2 years from last year didn't stick, and its still pulling at the wrong rate. Any ideas on how to get this straitened out going forward?

Thanks for the help
try to cancel your sub through paypal, and in the future when you renew it should sub at the correct price.

Hellweed
04-25-2011, 10:16 PM
OK, the subscription has been canceled. Are you going to add an additional 2 years on my VIP ? =)