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Joe listening and communicating with the players? That has been one of his weakest attributes since being named HC.
Maybe in year 1 and 2. This year the players seem to really like him. Ellerby was saying that he likes how Philbin is really concerned about their well being, and Delmas said he really likes Philbin. There must be some kind of positive communication going on if players are praising Philbin in public.